Return & Refund Policy
Clear guidance on eligible returns, inspection, courier handling, and refund processing.
We want every Comion order to arrive in great condition. If a product needs to be returned, this policy explains when returns are accepted, how refunds are handled, and what to expect from our support team.
Eligible Returns
Returns may be accepted for items that arrive damaged, defective, incorrect, or otherwise eligible under the product listing or applicable consumer protection requirements.
To protect product integrity, items should be unused where possible, returned with original accessories or packaging when applicable, and reported within a reasonable time after delivery.
- Damaged on arrival
- Wrong item delivered
- Manufacturer defect where applicable
- Missing parts or accessories
Return Process
Contact our support team with your order details, clear photos if needed, and a description of the issue. We may request a review before approving the return.
Approved returns may require the product to be handed to a courier partner or delivered to the return address specified by our support team.
- Submit a return request with order details
- Wait for support review and approval
- Follow courier or return instructions
Refund Timing And Method
Refunds, when approved, are processed through the original payment method or another method agreed with the customer. Processing time can vary based on banks, payment providers, and inspection results.
Shipping charges, handling charges, or cash on delivery fees may not be refundable unless required by law or explicitly stated in the listing.
- Original payment method where possible
- Subject to inspection and verification
- Bank processing times may apply
Non-Returnable Cases
Some items or situations may not qualify for return, including clear misuse, missing components caused by the customer, or items marked as final sale where permitted by law.
If a return is not approved, our support team will explain the reason and, where possible, suggest a resolution.