Shipping & Service Policy

Orders are processed after placement, payment verification, and inventory review where applicable. Processing times can vary based on order volume, product type, and delivery area.

If an order cannot be fulfilled, we may contact you for clarification, recommend a replacement, or cancel the order and arrange a refund where appropriate.

• Orders may require verification before shipment
• Processing time depends on inventory and volume
• Customer contact details must be accurate

Estimated delivery timelines depend on location, courier availability, and product availability. While we strive to meet estimates, delivery dates are not guaranteed unless explicitly stated.

Remote areas, weather events, courier disruptions, or public holidays may extend delivery times.

• Metro areas may receive faster delivery
• Remote locations may take longer
• Public holidays can affect dispatch and transit

Customers are responsible for providing a complete delivery address and reachable phone number. Failed delivery attempts caused by incorrect or incomplete details may delay or affect the order outcome.

If a courier is unable to complete delivery, our team may arrange a second attempt, customer pickup, or another resolution depending on the case.

• Provide a complete and accurate address
• Keep your phone reachable for courier contact
• Inspect parcels on arrival where appropriate

Certain products or services may be available only in selected regions or subject to courier limitations. We may update service coverage as our logistics network grows.

If a service changes after an order is placed, we will work with you to offer the best available solution based on the order status and support review.